We take your privacy seriously and we are committed to protecting your personal information. We follow the procedures set out in this policy when we use your data.
By using this website and providing your information, you accept the terms of this policy and consent to us using your information in accordance with it.
For the purpose of the Data Protection Act 2018, the data controller is W P Horsley Florist. Our contact details are set out at the end of this page.
We use the information we collect about you lawfully to process your order and to provide you with the best possible service.
If you use our services or contact us with an enquiry, we may collect personal information such as your name, contact details, telephone number, email address, and delivery or billing address. We only use this information to respond to your enquiry and to fulfil your order.
We will never collect sensitive information about you without your consent. We may contact you by telephone, post, or email.
The information you provide will be held on a database in the UK and may be accessed by our staff and by trusted suppliers who provide support services to us.
We may share relevant details with third parties such as banking and merchant service providers, and with selected suppliers where necessary to provide services to you. Where we use third party suppliers to provide some products, your order contact details needed for delivery may be passed to those suppliers. We do not pass your card details to those suppliers.
Where you have permitted it, we may use your personal information, and may allow selected third parties, to provide you with information about goods and services which may be of interest to you. We will not share your information with any third party for marketing purposes without your consent.
We may share aggregated information about how this website is used with third parties. This does not include information that can be used to identify you.
If we intend to transfer your information outside the European Economic Area, other than to fulfil your order, we will obtain your consent prior to such transfer.
We do our best to ensure that information held about you is kept up to date, accurate, and complete. We also rely on you to notify us if your details need updating or deleting. We will respond to requests to update or delete your information in an efficient and timely manner.
Unless you have indicated your objection when disclosing your information to us, our system may issue cookies to your device when you use the website. Cookies are small amounts of information about your browsing which are stored on your device.
Cookies make it easier for you to use the website during future visits. They also allow us to monitor website traffic and personalise content.
You may be able to accept or decline cookies. Most web browsers accept cookies automatically, but you may be able to modify your browser settings to decline cookies or to notify you each time a cookie is offered. If you decline cookies, some parts of the website may not work as intended. For help configuring your browser, please refer to your browser supplier.
We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction, and damage. However, transmission of information via the internet is not completely secure. We will use reasonable endeavours to protect your personal data, but we cannot guarantee the security of it.
We will retain your information for a reasonable period, or as long as the law requires. We may disclose personal data if we sell any or all of our business or assets, if we are acquired by a third party, or where we are required or permitted to do so by law.
You are entitled to request a copy of your personal data.
We may amend this Privacy Policy at any time. If we make substantial changes to the way we use personal information, we will notify you by posting an updated policy on this website.
All comments, queries, and requests relating to our use of your information are welcomed. Please contact us.